Privacy & Cookie Policy

1. Who we are

Kadosh Touch Cleaning Ltd is the data controller for the information collected through this website. We are a cleaning company based in Essex.

2. What we collect, and why

When you send an enquiry or cleaning request

The quick enquiry form collects your name, phone number, email address and requested service. The step-by-step cleaning request also collects your cleaning address and postcode, property, appliance or caravan/site scope, selected rooms, condition and extras where relevant, scheduling preferences, pets, parking and access arrangements, and any additional notes you choose to provide.

We use this information to respond to your request and take steps at your request towards arranging a cleaning service. For business enquiries, we use it in our legitimate interests in responding to and managing those enquiries. We also retain the submitted pricing or quote status, the pricing-book version and itemised estimate used where applicable, the version and time of your request-terms acknowledgement, correspondence, reviewed quote revisions and staff records of agreed arrangements. Acknowledging request terms is not a marketing opt-in.

Name, phone, email and the cleaning location are required to submit a structured request. Without those details we cannot process it online; you may contact us by telephone instead. Please do not include key-safe codes, passwords, payment information or unnecessary sensitive information. No payment card details are collected by the request form and no decision confirming a service is made automatically.

An acknowledgement is queued after your request is stored. We retain notification statuses and attempts so failed acknowledgements can be investigated without creating duplicate enquiries.

When you call or email us

We keep a record of the enquiry and our reply so we can pick up the conversation where it left off.

Technical information

Our web host records standard server logs, including the IP address of visitors, for security and to keep the site running. We also store the IP address attached to a form submission so that we can identify and block spam. That is our legitimate interest in protecting the site.

3. Who else sees it

We do not sell your information and we do not share it for anyone else's marketing. We use a small number of suppliers who process data on our behalf, under contract:

• Our web host — stores the website and the enquiry database.
• Resend — processes request information to send the team notification and your acknowledgement email.
• Relevant cleaners or cleaning teams — receive the information necessary to assess or carry out your requested clean as arrangements are discussed. Unnecessary contact, access and personal information should not be circulated to unrelated cleaners.
• Google Analytics and Google Ads — measure website use, calculator progress, accepted enquiries and advertising results. Limited cookieless measurements can be sent before you choose or after you reject cookies; optional analytics and advertising cookies are used only after you accept. See section 6.

Some of these suppliers may process data outside the UK. Where that happens, the transfer is covered by the safeguards required under UK data protection law, such as the UK International Data Transfer Agreement or an adequacy decision.

We will also disclose information if the law requires us to.

4. How long we keep it

• Enquiries that do not become work — kept for up to 12 months, then deleted.
• Customer records — kept for 6 years after the last job, where needed for accounting and managing completed work. We review whether a continuing reason for retention applies.
• Server and error logs — kept for a short period, normally no more than 12 months.

5. Your rights

Under UK GDPR you have the right to:

• ask for a copy of the information we hold about you;
• have inaccurate information corrected;
• ask us to delete your information, where we have no continuing reason to keep it;
• object to, or ask us to restrict, how we use it;
• ask us to transfer it to someone else in a portable format;
• withdraw consent at any time, including consent to cookies.

Email hello@kadoshtouchcleaning.co.uk or call 07555 333629 and we will deal with it within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.

6. Cookies

A cookie is a small file a website stores on your device. This site is deliberately light on them.

Strictly necessary

These are needed for the site to work and do not require consent.

Cleaning requests and staff access

The request page uses the KTC_FLOW session cookie to protect form submissions. The staff area uses a separate KTC_STAFF session cookie for authenticated access; staff sessions expire after 30 minutes of inactivity or eight hours in total. These are not advertising cookies.

While you complete a request, a draft is kept in this browser tab under ktc-request-draft-v2 in session storage so that moving back through the form does not lose your details. It can contain the information you enter, including contact details. The draft expires after one hour of inactivity and is checked when the form is used. Use “Clear draft” or close the tab to remove it. This does not withdraw or erase a request already submitted to Kadosh. Do not leave the form open on a shared device.

Analytics and advertising measurement

Google Analytics measures page visits, calculator stages, displayed estimates, accepted enquiries and telephone-link clicks. Google Ads measures advertising results. Before you choose or after you reject cookies, the tags send limited cookieless measurements with analytics and advertising storage disabled. These requests can include consent status, page and interaction information, and technical connection details such as your IP address and browser information. Cookieless measurement still sends data to Google.

We send selected information such as the cleaning service, calculator stage, estimate status and estimated amount in pounds. We do not send the contact details, address, postcode or free-text notes you enter into the form to Google Analytics or Google Ads. Tracking uses public page addresses with query strings removed; private agreement links and payment details are excluded.

Choosing Accept allows analytics and advertising cookies and the use of measurement data for advertising conversion reporting. Personalised advertising and remarketing remain disabled. Google Ads telephone forwarding on this website is enabled only after acceptance, to measure qualifying calls. A calculator estimate or telephone-link click is not a completed booking or payment.

After acceptance, a public request reference can be sent to Google Ads to prevent repeat counting. It is not sent to Google Analytics or in cookieless measurements. The kadosh_tracking_sent_v1 record in this tab's session storage is used only after acceptance to remember counted requests. Rejecting clears this record; closing the tab removes it. Without acceptance, duplicate prevention uses page memory only. Earlier cookieless interactions are not replayed with cookies when you accept.

Cookieless signals can help Google estimate advertising results, but they do not guarantee that every enquiry can be linked to an advert. Reporting may include modelled results rather than a complete record of individual journeys.

The following optional cookies are used only after you choose Accept:

Google's own explanation of how it uses this data is at policies.google.com/technologies/cookies, and its privacy policy at policies.google.com/privacy.

Changing your mind

You can change your choice whenever you like — it is as easy to withdraw consent as it was to give it. Use the button below, or the Cookie settings link in the footer of any page. Choosing Reject clears the Google Analytics and advertising cookies stored by this website and the tracking record in this tab. Future measurement continues in the limited cookieless state, with optional cookie storage disabled. Changing your choice does not remove measurements already sent to Google or a cleaning request already submitted to Kadosh.

You can also block or delete cookies in your browser settings. Doing so may prevent protected request submission or staff sign-in. You can still contact us by phone or email.

7. Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top. This version replaces any earlier one.